1. Collection of Personal Data
We collect personal data that you voluntarily provide when you:
– Create an account on our website
– Place an order or make a purchase
– Subscribe to our newsletter
– Contact our customer service or submit an enquiry
– Participate in promotions, contests, or surveys
The types of personal data we may collect include:
– Full name
– Email address
– Mailing address
– Contact number
– Payment information (processed via secure third-party providers)
2. Use of Personal Data
We use your personal data for the following purposes:
– To process and fulfill your orders
– To manage your account and provide customer support
– To send transactional emails and marketing communications (with your consent)
– To improve our website and services
– To comply with legal or regulatory requirements
3. Disclosure of Personal Data
We do not sell your personal data. However, we may share your information with:
– Third-party service providers (e.g., payment gateways, delivery partners)
– IT and marketing vendors for website and email hosting
– Government or legal authorities, when required by law
All service providers are contractually bound to protect your data and use it only for specified purposes.
4. Retention of Personal Data
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
For example, we may retain order data for accounting and tax compliance for up to 5 years.
Inactive customer accounts and associated data may be deleted or anonymized after a specified period in accordance with our data retention policy.
5. Access and Correction
You may request access to or correction of your personal data by emailing us at your@email.com.
We will respond within 7 business days.
If data retrieval involves significant administrative effort, a fee of SGD $25/hour may apply, subject to prior notification and agreement.
6. Security
We implement appropriate administrative, technical, and physical measures to protect your personal data from unauthorized access, collection, use, disclosure, or disposal.
However, no method of transmission over the Internet is 100% secure.
7. Cookies
We use cookies to enhance your browsing experience and analyze website traffic.
You may choose to disable cookies in your browser settings, though this may affect certain website features.
8. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices of these sites.
Please review their respective privacy policies.
9. Amendments
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact us for further clarification.
